This Privacy Policy describes how Synaxi ("Synaxi," "we," "us," or "our") collects, uses, and shares information when you use our application and website (together, the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

We collect a limited amount of information to operate and improve the Service:

  • Account information. When you create a free account, we collect your email address and authentication credentials.
  • Usage data. We collect anonymous, aggregate metrics about how the Service is used, such as features accessed and tokens saved, to understand and improve performance.
  • Diagnostic data. With your consent, we collect crash reports and error logs to help us fix problems.
  • Cookies and similar technologies. Our website uses essential cookies to function and may use analytics cookies to understand traffic. You can control cookies through your browser settings.

Synaxi processes your AI requests locally on your device. We do not collect, store, or transmit the contents of your prompts, conversations, or model responses.

2. How we use information

We use the information we collect to:

  • Provide, maintain, and improve the Service;
  • Create and manage your account;
  • Diagnose problems and ensure security and reliability;
  • Communicate with you about updates, support, and important notices;
  • Comply with legal obligations.

3. How we share information

We do not sell your personal information. We may share information with:

  • Service providers who perform functions on our behalf (such as authentication, hosting, and analytics), under obligations to protect your data;
  • Model providers you choose to connect to. When Synaxi forwards a request, that provider's own privacy policy governs how they handle it;
  • Legal authorities when required by law or to protect our rights, users, or the public.

4. Data retention

We retain account and usage information for as long as your account is active or as needed to provide the Service, then delete or anonymize it unless we are required to keep it for legal reasons.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. See our Security page for more detail.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to certain processing. You can opt out of diagnostic data collection at any time in the app's settings. To exercise any of these rights, or to delete your account, email hello@synaxi.ai.

7. Children's privacy

The Service is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

8. International users

Your information may be processed in countries other than where you live. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, communicated to you directly.

10. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at hello@synaxi.ai.